Refund Policy


Refund Policy for Hip Heads 

At Hip Heads, we strive to ensure your complete satisfaction with our hair and headwear accessory products. However, we understand that there may be instances where you need to return or exchange an item. Please review our refund policy below:

  1. Returns and Exchanges: We accept returns and exchanges within 30 days of the purchase date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

  2. Eligibility: To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Items must have the tags still attached.

  3. Proof of Purchase: To complete your return or exchange, we require a receipt or proof of purchase. Please include a copy of your receipt or proof of purchase with the returned item.

  4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

  5. Exchanges: If you need to exchange an item for the same item or a different one, please contact us at to arrange the exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at with details and photos of the product and the defect. We will work with you to resolve the issue promptly.

  7. Sale Items: Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

  8. Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  9. Shipping: To return your product, please mail your product to 423 9th Street North, Jacksonville Beach, Florida 32250. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  10. Contact Us: If you have any questions about our refund policy, please contact us at

This refund policy is subject to change without notice. Please review this policy periodically for any updates or changes.


Become a Hip Heads Brand Ambassador!

Hip Heads Ambassador Perks

As a Hip Heads Ambassador, you will get to experience the Hip Life of cool perks, Free Products, and 10% cash commission on every purchase. Your friends, family, and followers will also receive 20% off their purchase too!

Hip Rewards

Exclusive content

Sneak Peeks

VIP Giveaways

Cash Commissions

Are you Hip Enough?


Fill out our Brand Ambassador Form so we can set you up with your discounts & rewards!


Tell all of your Hip friends and Family about your own personal ambassador discount code to earn commission + earn Free Hip Swag.


Follow ALL of our Social media Platforms, link in your bio and share your Code.

Got Questions? We will answer them!

Clearly, Our amazing Tribe of awesome humans helps spread the love and lifestyle of the Hip Heads Culture, showing their passion and love for the brand while earning free gifts and cash along the way! Our ambassadors are bubbly individuals that Keep It Hip in their communities and are driven to make our world a better place.

To become a Hip Heads Brand Ambassador, you must be active on Instagram and over the age of 18 years old. We are accepting applications from US residents.

Every Ambassador that wants to receive commissions must create a Pay Pal account. Pay Pal is a quick and easy process to sign up for to receive their payments for supporting our brand. To apply for our Ambassador Program, you must be signed up under a Pay Pal account to get started with us.

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